Frequently asked questions

Every holiday needs good preparation. This includes wellbeing holidays. Wellbeing Escapes is an internet-tour operator, meaning the latest up to date information can be found on our live website. We always suggest our clients are fully briefed before departure. Our wellbeing sales specialists are highly familiar with the various hotels and wellness programmes we  offer. Please contact us directly by phone or email with any questions or queries you may have. Please see our contact us page for details of our office hours.

You can book either through our website, by email or by phone. On our website you can book 24 hours a day, 7 days a week. Select your Wellbeing Escape and follow the steps to book and pay. If you would prefer to book by phone, please contact our wellbeing sales specialists during our office hours.

NB: If you would like us to arrange your flights, please bear in mind that you are responsible for providing correct name(s) and dates of birth of all travellers, as detailed in your passports.

On booking, please be sure to check the details on your confirmation/invoice. Any inaccuracies will be at the expense of the person who submitted the booking.

The online booking form includes a ‘Comments’ field where any special requests (e.g. dietary requirements, room preferences, etc.) can be listed. Certain types of treatment programmes require that you provide us with a list of any medical issues, your height and weight for example. This information will be passed on to the hotel for the purposes of delivering appropriate treatments. Please be assured that your personal information is kept strictly confidential.

After filling in all your personal details, you will be provided with an overview of your travel request. You automatically receive an acknowledgment of your booking by email. Please note that this is not final confirmation. All programmes are complied on an individual request basis - please await final confirmation that we have received and can process your request, particularly when you are arranging your own flights.

Can I hold an option on a specific holiday?

Yes, it is possible to hold an option for a holiday. An option is valid for a maximum period of 3 days and will expire if we have no further contact from you

Is my booking on request?

Yes, all bookings are on request until we advise of of confirmation. We do work with some small boutique properties with limited accommodation. That requires us to check availability for your requested dates. Within one working day you will receive a final booking confirmation. If you have any additional requirements, such as a flight proposal, extra nights and/or a different room type, we will contact you directly within one working day.

Do I pay a booking fee?

No, additional fees are not required.  

Can I change my booking?

Yes, you can make changes to your booking. There may be limitations or conditions that apply. Airlines in particular have more strict terms when it comes to changes. If you are thinking of making a change, please contact one of our wellbeing sales specialists to advise you.

Is a fare for the flights included in my booking?

Since the 1st of January 2012, all programmes and prices published on this website are without flights. We decided to offer our programmes without flights to give you the option to select the flights which suit you best. Of course, you can also book your flights through us. We can also reserve you a Business or First Class ticket, or even a combination of both. A tailor-made ticket!

Please contact our wellbeing sales specialists for the best flight options and our special rates.

What are the benefits of booking a ticket via Wellbeing Escapes?

We book and research flights on a daily basis, meaning we are  well placed to inform you of the various airlines and their conditions. As your entire trip is arranged with one firm, you receive just one invoice and have one immediate point of contact. We will keep you informed of any changes to schedules and will liaise with the airlines directly regarding alternative options. If you have arranged cancellation insurance and booked your ticket with us, your cancellation policy also conveniently covers your ticket. 

Changes made by the airlines

We book both scheduled flights and charter flights to destinations. Airlines occasionally change the type of aircraft used on particular flights without advance warning. Scheduled flight timings and days of operation are subject to change by airlines.

Within at least one week before departure, you will receive your travel documents and tickets. It is advisable to look a day in advance on the website of the airport you are departing from to check the current departure time of your flight.  

Payment of your flights

Please be aware, that if your booking includes flights, we ask that you to pay the cost of the flights immediately (we will provide you with receipt of purchase). After receiving payment, we will book and bill for your flights at the current fare. Flights are subject to changes in price and availability if they are not purchased promptly.       

Can I book flights myself?

Of course you are free to book your own flights directly. We would, however,  like to draw your attention to the following:

Please wait to receive final confirmation of your accommodation before booking any flights. You will receive this final confirmation within 24 hours after booking.

You remain responsible for keeping us updated about any flight changes. We can of course contact your hotel to inform them of the flight changes and amend transfer times accordingly.

Any additional accommodation costs resulting from the flight change should be paid directly to Wellbeing Escapes. Please read the airline’s conditions very carefully prior to your trip.

When booking flights directly, we recommend you insure your tickets. Please print out your flight details and provide us with all your flight details so that we can arrange your transfers. 

Extra fees for the flight?

There is a possibility that an airline unexpectedly charges you an extra fee of some sort. In this case, we will charge you for these extra costs only. 

How do I check in for my flight?

On the day of departure you need to be at the airport at least 2 hours before your flight departs.

You will need to register at the check-in desk. On your ticket you will find your flight times. You can also check these times prior to departure on the airport’s or airline’s website. 

What is my baggage allowance?

Baggage allowances can depend on the airline as well as the cabin in which you are booked, i.e. First, Business, Premium or Economy. Our wellbeing specialists will advise you of both your checked babbage and carry-on allowances. 

Please note that it is advisable to put important documents, travel documents and medicines in your hand luggage. If your baggage exceeds the weight allowance, a fee will apply. For babies under 2, there is a maximum baggage allowance of 10 kg. Airlines are very strict on baggage allowance, so please do not risk any overweight baggage. 

Check in online?

Several airlines allow you to check in online in advance. The online check in process is available 24 hours before departure. You can select a seat of your preference. At the airport you have then only to drop your baggage at the drop-off point. Group online check in is possible for parties of nine and under. For disabled passengers and families with babies, suitable seats will be reserved by the airlines in advance. The online check in system is the responsibility of the airline you are flying with.

Every programme on our website provides a clear breakdown of what is included and excluded. Almost all programmes advertised include transfers from the airport to the hotel. Please check our website or call our wellbeing specialists and they can explain exactly what is included with your booking, including transfers, meals, wellness treatments if applicable.

Holidays are always indicated in full days. If you book a holiday without transport, you should bear in mind that you have to abide by the check in and checkout times of the hotel. If you are travelling by plane to your destination, the departing day is counted as the first day of your holiday. It could be the case that your first day starts with a departure time of 23.00 hours, and the final day ends with an arrival time (back home) of 08.00 hours.

The day of departure will be the first day of your holiday and the day of returning will be the last day of your holiday. It could be the case that if you are booking a 10 day holiday, you will only spend 8 days at the destination itself due to the flying time. This indication of travel dates is a standard international system.

Treatments which are included in your programme are reserved by us prior to arrival. Of course it is possible to book extra treatments. Check with our wellbeing specialists and they will advise you the best way to handle this . We are not responsible for the reservations of extra treatments directly at the hotel or spa.

We kindly ask that you respect the following conditions of payment.

Upon booking your trip, you should pay either a deposit of full amount of the booking, dependent on your departure date.  If your departure date is within 60 days of the booking date, full payment is due  to confirm the booking. If the departure date is more than 60 days from the booking date, a deposit of 25% of the total price is due. In the case where a flight is included, the deposit will be the full cost of the flight plus 25% of the other booking arrangements.  In the case of a so-called ‘last-minute booking’, whereby the departure date falls within the aforementioned six week period, full payment should be completed immediately after confirming the booking.

Important! For bookings including flight tickets, we request pre-payment of the the full price of any flight tickets be made immediately (we can provide receipt of payment). We cannot guarantee either the price or availability until the payment is received.  Where payment for the trip is not received in time, Wellbeing Escapes reserves the right to withdraw from their contract with the client. In this instance, stipulations applying to ‘cancellation by the client’ become effective.

What are the possible means of payment? You can pay for your booking by debit card, credit card or bank transfer. You can pay immediately over the phone with the wellbeing sales specialist, or alternatively, you can be sent a secure payment link. If you prefer to pay by bank transfer, the details will be provided to you.

After making a booking, you will your confirmation documents within 24 hours, or 48 hours if booked over the weekend. 

What travel documents do I receive?

You will receive a booking invoice which also served as your itinerary. Your flight details with the airline booking reference will be on your invoice if we have booked the flights for you. You will also receive an information document or 'Know Before You Go', with details about your destination and other useful facts.an information letter, your e-tickets (if you have booked your flights with us) and general information about the treatment programme and the destination. If you live in the UK and we arrange your flights as well as your ground arrangements, you will also receive an ATOL certificate. As an ATOL bonded company, your booking is covered against the unlikely event that Wellbeing Escapes becomes insolvent.

Passport and visa

It is your responsibility to identify all passport and other official requirements for your trip and to ensure you allow adequate time to obtain the required documentation. Please note that many countries require that your passport is valid for six months beyond the period of your stay. Requirements can change and it is your responsibility to ensure that you comply with applicable passport and visa requirements and take all necessary documents with you to gain access to any country or region to which you make travel arrangements. If you fail to do so, you will be solely responsible for any cost, loss, or damage which you or Wellbeing Escapes incurs as a result of your failure. For regular updates on visa requirements or any conflictions in particular regions, see the Foreign Commonwealth Office Website www.fco.gov.uk

Vaccinations

Please consult your local GP or visit the relevant Embassy websites for information on immunisation and other necessary precautions.

Good insurance cover whilst travelling is an absolute necessity and a pre-requisite of booking with Wellbeing Escapes. Obtaining a travel policy that fits your specific requirements is the responsibility of the traveller. This is a part of our terms and conditions of booking with us. Travel insurance is readily available on line and is sometimes a benefit of your bank or credit card company. It is up to you to check and find the best option to fit your needs.

The consequences of cancelling your booking are subject to our terms and conditions. Please check our website for information or ask your wellbeing travel specialist.
https://www.wellbeingescapes.com/terms-and-conditions 

We negotiate the very best prices possible with the hotels. What’s more, our guests receive exclusive add-on’s (extra massages, transfers etc), which we have arranged especially at no additional cost to you. It is here that we feel our added value really lies.

We are fully transparent when it comes to pricing, hence you will see our holiday prices are listed without flight costs. This allows you to verify our lowest price promise, but also gives you the freedom to dictate which airline you travel with. We will happily research the best and cheapest options available and book your flights for you, if you so wish.

In line with our transparent pricing policy, we have introduced a Best Price Guarantee to all our holidays: we learn from our customers, and are always grateful of feedback. If you do happen to come across an identical holiday package at a better price, let us know and we will match that price. This way, you aren’t only guaranteed a relaxing holiday, but can also be reassured that you aren’t paying over the odds for it.      

Conditions of our Best Price Guarantee

If you wish to apply for on our Best Price Guarantee, you must first meet a number of conditions, which we have set out clearly below. Prices must in the first instance be comparable and checkable and we must be informed by email within 48 hours of you receiving your booking confirmation. The holiday price comparison must take into account each and every aspect of the holiday booked on your behalf by Wellbeing Escapes, such as number of nights, room type, spa programme and/or treatments, transfers, meals and board and any other activities. Wellbeing Escapes also wishes to be informed of the name of the provider you saw offer your holiday for less. 

• The amount must be publicised in GBP and be fully and openly available in the public domain. Special offers or discounts, including those of third parties, are not included. 
• We require evidence of the lower price offer in the form of a document from an identifiable , weblink or other medium. Wellbeing Escapes must be able to independently verify the publicly available evidence. 

• We retain the right to refuse the right to the Best Price Guarantee in cases of suspected fraud or misuse.

All hotels and resorts offered by Wellbeing Escapes are carefully chosen. If you do have a complaint, you need to try to resolve this during your holiday with the hotel or resort in order to give them the opportunity to resolve your issue. If you are not satisfied with the solution provided by the hotel/resort, you can contact us immediately. We will do the best we can to settle any holiday complaints amicably.

We are receiving an increasing number of queries regarding wellbeing holidays with children or babies. All spas worldwide have different rules they apply for bringing children or babies. The larger hotels chains generally offer facilities for your children and babies. During the day, your child will be taken care of in, for example, a kids club. In this case you can enjoy your treatments and programme in the meantime. If a kids club is not available at the hotel, a babysitter can sometimes be arranged. Please note that use of the kids club or babysitters will incur an extra fee per day. Wellbeing Escapes specialists can inform you of suitable child and baby-friendly hotels.

Is there a baby bed available at the hotel/resort?

Yes, if you have mentioned you are travelling with a baby. We can arrange a baby bed for you. This baby bed is more or less the same as a camping bed for babies.  

Yes, we offer gift vouchers which are nicely presented and will be sent to the person you would like to receive the gift, with a personal note if requested. There are two options:

You select a holiday and book this with an open date. The receiver can then choose when he/she wants to exchange the voucher and enjoy the holiday.

The second option is the Wellbeing Escapes gift voucher which you can order over the phone with us. You choose the value of the voucher. You can pay by debit card, credit card or bank transfer. Within 3 working days you will receive the gift voucher. If you have any questions, please call us on +44 (0) 735 7555.

Wellbeing Escapes can offers special programmes for pregnant women. We can also give you more information on a suitable wellbeing holiday and the do’s and don’ts during pregnancy.  Please call and check with one of our wellbeing specialists.

Seventy per cent of our wellbeing and treatment holidays are booked by solo travellers. That is why we do the best we can to get good deals for solo travellers. Some holidays are very suitable for solo travellers, avoiding, for example, a single supplement. Call and speak to one of our wellbeing sales specialists. They can advise you of the best destinations for people looking to travel on their own.

Wellbeing Escapes can assist you with car rental. Please call and ask for details.